Our Privacy Policy, an integral part of the Legal Notice of Aleaciones Metalúrgicas SAC (ALEAMETAL), is designed to inform you about the information we collect, how we use it and your choices regarding certain uses of the information. It explains in detail how we collect, use and, under certain conditions, disclose personal information provided by users through the website. In addition, it addresses the measures we have implemented to ensure the security and protection of such information. This policy also provides specific choices regarding the collection, use and disclosure of personal information. Importantly, this Privacy Policy applies to all visitors to the website, ensuring a clear and transparent understanding of our privacy practices.
1. Information gathered: We collect various types of personal information from users who visit our website, including, but not limited to: Identity document, First Name, Last Name, Address, Email, Phone, Your Company Name, etc. This information is collected in order to provide and improve our services, personalize the user experience, respond to inquiries and provide relevant communications. We do not collect personally identifiable information unless users provide it to us voluntarily or through their interaction with our website.
2. Collection methods: We collect information when users complete the contact form to send or request inquiries and the complaint form about a complaint or grievance on our website.
3. Purpose of the collection: We collect personal information from users through our contact form and complaint form for the following purposes:
3.1. Inquiry and Request Processing: We use information collected through our contact forms to respond to user inquiries and provide technical or customer service assistance as needed.
3.2. Complaint handling: The information provided on our complaint form is used to efficiently and effectively manage and resolve user complaints.
4. Use of information: The personal information collected is used for the following purposes:
4.1. Communicating with users: We use the contact information provided by users to respond to their inquiries and requests, as well as to provide relevant information about our products and services.
4.2. Sending promotional communications: In some cases, we may use the information collected to send promotional communications, special offers, newsletters and other direct marketing information, provided that we have the user's explicit consent to do so.
4.3. Claims Processing and Handling: We use the information provided in the complaint form to manage and resolve user complaints in an effective and timely manner. This may include investigating the nature of the complaint, contacting the user for further details and taking corrective action as necessary.
5. Disclosure of Information: We disclose users' personal information only in the following circumstances:
5.1. To comply with the law: We may disclose personal information when necessary to comply with a legal obligation, such as in response to a court order, subpoena or other lawful request.
5.2. To protect our rights: We may disclose personal information when necessary to protect our legal rights, such as to investigate possible violations of our terms of service, respond to third party claims, or protect the safety of our users and the public.
5.3. Third Party Service Providers: We may share personal information with third party service providers who perform services on our behalf. These service providers only have access to personal information necessary to perform their functions and are obligated to protect the confidentiality and security of the information.
We undertake not to disclose users' personal information to unauthorized third parties, except in the circumstances mentioned above and always with due care and respect for the privacy of our users.
6. Data Retention: We retain users' personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this privacy policy. Once information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it, unless we are legally required to retain it for a longer period.
7. User Consent: We request explicit consent from users before collecting any personal information through online forms and checkboxes. Users have the option to accept or decline to provide their personal information, and may withdraw their consent at any time.
8. Contact Information: We provide the following contact information so that users may contact us if they have questions or concerns about their privacy:
● Dirección postal: Cal. Castilla La Nueva Mz. G Lote 17 Urb. Mayorazgo - Ate - Lima - Perú
● E-mail address: informes@aleametal.com / aleacionesmetalurgicassac@gmail.com
● Telephone number: (511)-349-7395
● Cell phone number: +51 989 858 527
Users may contact our privacy team at any time to inquire about our privacy practices, exercise their privacy rights, or file complaints about our handling of their personal information. We are committed to responding to all inquiries and requests in a timely manner and to addressing any privacy concerns in a diligent and responsible manner.
